Responsible Gaming
at mce19 — Your Safety First
mce19 is committed to providing a safe, fair and responsible entertainment environment for all players in Bangladesh. Our tools, guidelines and support resources are designed to help you stay in control of your gaming experience at all times.
Our Commitment to Responsible Gaming
At mce19, we believe that gambling should always be a form of entertainment — never a source of financial stress or personal hardship. We understand that for a small number of players, gambling can become problematic, and we take that responsibility seriously.
Our responsible gaming programme is built on four pillars: Prevention, Protection, Intervention and Support. Every tool, policy and procedure on the mce19 platform is designed with these four principles in mind. From the moment you create an account, mce19 gives you the power to set your own boundaries and access help whenever you need it.
The mce19 platform is strictly for adults aged 21 years and above. We conduct age verification checks on all new accounts and apply enhanced monitoring to help identify players who may be experiencing difficulty. All responsible gaming features described on this page are available free of charge and take effect immediately upon request.
Quick Self-Assessment
If you answer "yes" to two or more of these questions, we encourage you to use our responsible gaming tools or speak with our support team.
- 1 Do you spend more money on gambling than you can comfortably afford to lose?
- 2 Have you ever borrowed money or sold possessions in order to fund your gambling?
- 3 Do you feel restless, irritable or anxious when you try to cut down or stop gambling?
- 4 Have you tried to win back money you have lost by gambling more — sometimes called "chasing losses"?
- 5 Has your gambling caused problems with your family, friends, work, or studies?
- 6 Do you find it difficult to stop gambling even when you intend to?
Player Protection Tools
mce19 provides a full suite of responsible gaming tools that you can activate instantly from your account settings or by contacting our 24/7 support team.
Deposit Limits
Set a daily, weekly or monthly deposit limit on your mce19 account to ensure your gambling spend stays within a budget you are comfortable with. Limits can be reduced at any time and take effect immediately. Increases to your limit require a mandatory 72-hour cooling-off period before they come into force, giving you time to reconsider.
Time-Out (Short Break)
If you feel you need a short break from gambling, our Time-Out feature lets you suspend your mce19 account for a period of your choice — from 24 hours up to 6 weeks. During a Time-Out, you will not be able to place bets, play casino games, or make deposits. The suspension is applied instantly and cannot be lifted before the chosen period expires.
Self-Exclusion
For players who feel they need a longer break, mce19 offers a Self-Exclusion option covering periods of 6 months, 1 year, 2 years, 3 years or permanent exclusion. During self-exclusion, your account is fully suspended, all marketing communications are stopped, and re-registration is blocked. To request self-exclusion, contact our support team at [email protected] — it is free and takes effect within minutes.
Loss Limits
In addition to deposit limits, mce19 allows you to set a loss limit — a maximum amount you are willing to lose within a defined time period. Once your loss limit is reached, your ability to place further bets or play casino games is automatically paused for the remainder of that period. Loss limits are a powerful tool for players who want to cap their downside exposure regardless of deposit behaviour.
Session Time Reminders
mce19 can send you on-screen reminders at regular intervals — every 30 minutes, 60 minutes or 90 minutes — to let you know how long you have been playing. These gentle prompts are designed to help you maintain awareness of the time you spend on the platform. Session reminders can be configured from your account settings at any time.
Reality Checks & Activity History
Your mce19 account provides a full, transparent record of your betting and gaming activity — including total wagered, total won, total lost, and net position — broken down by day, week and month. We recommend reviewing your activity history regularly. Reality checks give you an honest picture of your gambling behaviour so you can make informed decisions about how you play.
How to Activate Your Protection Tools
Getting your responsible gaming protections in place on mce19 is straightforward. Follow these steps to set limits, take a break, or request self-exclusion.
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1
Log In to Your mce19 Account
Visit mce19.io and sign in with your registered username and password. All responsible gaming settings are managed from within your personal account area. If you cannot access your account, contact our 24/7 live chat or email [email protected] and a team member will assist you directly.
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Navigate to Responsible Gaming Settings
Once logged in, go to your Account Settings and select the "Responsible Gaming" section. Here you will find all available tools: deposit limits, loss limits, session reminders, time-out options, and self-exclusion. Each tool has clear instructions and an immediate activation option.
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3
Set Your Limits or Choose Your Break Period
Select the tool you wish to use and configure your preferred settings. For deposit limits, choose the amount and time period. For time-out, select the duration of your break. For self-exclusion, choose your preferred exclusion period. Review the details carefully before confirming — some settings, such as self-exclusion, cannot be reversed before the chosen period expires.
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Confirm and Receive Acknowledgement
Once you confirm your settings, the changes take effect immediately. You will receive a confirmation notification on-screen and via email. If you have requested self-exclusion, all marketing communications will be stopped and your account will be suspended. Keep the confirmation email for your records.
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Contact Support If You Need Help
If you encounter any difficulty activating your responsible gaming tools, or if you prefer to have a member of our team handle the process on your behalf, contact our 24/7 support team via live chat on the mce19 platform, by email at [email protected], or via WhatsApp at +880 1700 000000. Our team will action your request without delay and without judgement.
Recognising the Warning Signs
Problem gambling can develop gradually. Being aware of the early warning signs is the first step toward protecting yourself and the people around you.
Chasing Losses
Continuing to gamble in an attempt to recover money you have already lost — often referred to as "chasing" — is one of the most common early signs of problem gambling.
Losing Track of Time
Spending much longer on the platform than you intended, or regularly missing meals, work, study or social commitments because of gambling, is a significant warning sign.
Hiding Your Gambling
Lying to family members or friends about how much time or money you spend gambling, or feeling the need to conceal your gambling activity from people close to you.
Gambling to Escape
Using gambling as a way to escape feelings of anxiety, depression, loneliness, boredom or stress, rather than for entertainment. This pattern can accelerate problem gambling quickly.
Financial Strain
Borrowing money, taking out loans, selling personal belongings, or neglecting essential bills and household expenses — such as rent, groceries or utilities — to fund gambling activity.
Inability to Stop
Making repeated unsuccessful attempts to cut down or stop gambling, or feeling a powerful compulsion to gamble even when you know the financial or personal consequences.
Escalating Stakes
Needing to bet larger and larger amounts over time in order to achieve the same level of excitement — a pattern known as tolerance — is a recognised warning sign of gambling disorder.
Physical & Emotional Symptoms
Experiencing sleep problems, mood swings, irritability, anxiety or depression that seem connected to your gambling activity or to periods when you are not gambling.
Protecting Young People
mce19 operates a strict 21+ age policy. Gambling is not appropriate for anyone under the age of 21, and mce19 takes every reasonable measure to prevent minors from accessing our platform. All new accounts are subject to age verification checks during the registration process, and we reserve the right to request additional identity documentation at any time.
If you share a device with younger family members or are concerned that a young person in your household may be accessing gambling websites, we strongly recommend installing parental control software on shared devices. The following tools are widely used and effective:
- Net Nanny — Comprehensive content filtering and screen time management
- Kaspersky Safe Kids — Multi-device parental controls with activity monitoring
- Google Family Link — Screen time controls and app management for Android devices
- Apple Screen Time — Built-in controls on iOS and macOS to restrict access to websites
- Circle Home Plus — Network-level filtering covering all devices in the home
If you believe that a person under 21 has gained access to a mce19 account, please report this immediately to [email protected]. We will investigate without delay and take all necessary action, including account suspension and data deletion.
Age Verification
Every mce19 account undergoes identity and age verification. We may request government-issued ID including NID or passport to confirm that players meet the 21+ requirement.
Account Suspension
Any account found to belong to a person under the age of 21 will be suspended immediately, all funds will be returned, and the account will be permanently closed.
Parental Controls
We encourage parents and guardians to use parental control software to block access to gambling websites on shared family devices, particularly those used by minors.
Report a Minor
If you suspect that someone under 21 is using a mce19 account, contact [email protected] immediately. All reports are treated with full confidentiality.
Support & Help Resources
You are never alone. Whether you are concerned about your own gambling or that of someone close to you, help is available. mce19 and the organisations below can provide guidance, support and practical assistance.
mce19 24/7 Live Support
Our dedicated support team is available around the clock — including Bangladesh public holidays such as Eid, Victory Day, and Pohela Boishakh. Reach us via the live chat on the platform or by emailing [email protected]. All conversations are strictly confidential and judgement-free. We can activate any responsible gaming tool on your behalf immediately.
Gamblers Anonymous
Gamblers Anonymous is an international peer support fellowship for people who have experienced gambling problems. Meetings are available in person and online. The programme is free, voluntary and completely confidential. If you feel that gambling has become unmanageable, connecting with others who have been through the same experience can be a powerful first step toward recovery.
Mental Health Support
Problem gambling is frequently linked to anxiety, depression and other mental health conditions. If you believe your gambling is connected to your mental health, we encourage you to speak with a qualified healthcare professional. In Bangladesh, Kaan Pete Roi is a national emotional support helpline staffed by trained volunteers who provide free, confidential telephone support in crisis situations.
Financial Counselling
If gambling has caused financial difficulties, speaking with a financial counsellor or debt adviser can be an important step toward regaining stability. Many banks operating in Bangladesh — including Dutch-Bangla Bank, BRAC Bank, City Bank and Islami Bank — offer financial counselling services. Taking control of your finances is an integral part of recovering from problem gambling.
Self-Help Resources
mce19 supports access to a wide range of self-help resources for players who want to understand and manage their gambling behaviour. Keeping a gambling diary, setting a strict entertainment budget, identifying your personal triggers, and sharing your concerns with a trusted friend or family member are all practical steps that can make a meaningful difference over time.
Contact Our Safe Play Team
mce19 has a dedicated Safe Play team that handles all responsible gaming enquiries. You can reach the Safe Play team directly at [email protected] with the subject line "Safe Play Enquiry". Your message will be treated with the highest level of confidentiality and responded to within two business days. You can also reach us 24/7 via the live chat feature on the mce19 platform.
Play Smart, Stay in Control
Responsible gaming is at the heart of everything we do at mce19. Explore our platform with confidence — your safety tools are always just one click away.
21+ only. Please gamble responsibly. Responsible Gaming tools are available on site at no charge.